| SNo | Ticket No | Subject | Project Name | Created By | Message | Document | Status | Critical Status | Problem Date | Programer Remarks | Closed Date | Remark | Re-Check | Complete |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42121 | AUTHORIZED SIGNATORIES | WQMIS | VIVEK KUMAR 8400202287 |
Dear Support Team, Please provide the option to edit/remove authorized signatories in the portal. Also, kindly activate the user account which is currently showing as inactive. Please resolve this issue at the earliest. Regards |
View | Complete By Programer | Critical | 27/May/2026 | in one lab only one authorized signatary and its assigned by dwsm if assign second authorized then first user inactive | 28/May/2026 | |||
| 2 | 42108 | Regarding Lab-incharge id not log in. | WQMIS | VIKAS KUMAR 9981490366 |
Please resolve this issue we have anable to log in of lab incharge id. |
View | Complete By Programer | Urgent | 26/May/2026 | Please query with Mobileno which used for login | 26/May/2026 | |||
| 3 | 42691 | Head of Laboratory Pankaj Kumar ke Sthan par Devendra Kumar Singh hona hai | WQMIS | Devendra Kumar Singh 9473942636 |
Head of laboratory- Devendra Kumar Singh Mob No- 9473942636 District- Firozabad Designation- Excutive Engineer |
View | Pending | Normal | 15/Jul/2026 | |||||
| 4 | 42695 | when we receive sample from customer cell id then after every sample receving the portal goes back and we have to login again everytime. | WQMIS | Sachin kumar 9792009142 |
View | Pending | Normal | 15/Jul/2026 | ||||||
| 5 | 42687 | lease remove E COLI Ooption form my portal E-coli Option is shown in the chemist portal please remove the Ecoli option form the chemist portal and add in the microbiologist protal | WQMIS | Shamshad Ahmad 8382064686 |
Please remove E COLI Ooption form my portal E-coli Option is shown in the chemist portal please remove the Ecoli option form the chemist portal and add in the microbiologist protal |
View | Pending | Urgent | 14/Jul/2026 | |||||
| 6 | 42682 | Analyist Lab Assistant ID are not open and Assign Parameter | WQMIS | karmraj 8874437778 |
Respected Sir/Ma'am Analyst Lab Assistant Id and assign alloted are parameter is not showing on the up wqmis portal Please resove the essues immediately |
View | Pending | Urgent | 14/Jul/2026 | |||||
| 7 | 42683 | Regarding NABL Certificate No. | WQMIS | VIKAS RAJ PUT 7895767704 |
Respected Sir / Ma'am Here we would like to inform you regarding NABL Symbol with Certificate no. on it. As NABL 133 rule Symbol of NABL should reflect along with certificate no.So as this is mandatory kindly update accordingly so that we can not breach NABL rules otherwise lab have to face problem. |
View | Pending | Critical | 14/Jul/2026 | |||||
| 8 | 42673 | portal me login nhi ho rha hai | WQMIS | Divyanshi 8840694298 |
Name-Divyanshi district- Kaushambi Designation- Lab Assistant sir meri id na to otp se login ho rhi hai na to passwword se login ho rhi hai please solve this problems |
View | Pending | Normal | 13/Jul/2026 | |||||
| 9 | 42663 | sample not assign to analyst | WQMIS | pravindra 9761900938 |
View | Pending | Normal | 13/Jul/2026 | ||||||
| 10 | 42671 | Login error | WQMIS | Sarvesh Kumar 7906230248 |
Not login by otp and also not by password?? |
View | Pending | Normal | 13/Jul/2026 | |||||
| 11 | 42674 | Add Ecoli parameter on Microbiologist portal | WQMIS | vidhu Tripathi 9169384802 |
I am microbiologist and only parameter is shown in my portal T-Coli please add more parameter E-Coli in my portal urgent due to this testing is affected. Ecoli Parameter is showin the chemist portal please remove the E-coli form the chemist portal and add ecoli on Microbiologist |
View | Pending | Urgent | 13/Jul/2026 | |||||
| 12 | 42675 | Remove the E-Coli parameter from the Chemist Portal | WQMIS | shamshad Ahmad 8382064686 |
|
View | Pending | Critical | 13/Jul/2026 | |||||
| 13 | 42666 | related to booking sample | WQMIS | Abu Salis 9113357495 |
booking sample not happen in current date as well as back date they have show something went wrong |
View | Pending | Urgent | 13/Jul/2026 | |||||
| 14 | 42669 | Unable to register Lab Incharge Id | WQMIS | |
We are unable to add Lab Incharge mobile number. It is showing mobile number already exists. I request you to please look into this issue . |
View | Pending | 13/Jul/2026 | ||||||
| 15 | 42664 | SAMPLE IS NOT REFLECTING IN ANALYST ID AFTER ACCEPTING FROM CUSTOMER SUPPORT ID. | WQMIS | PRABHAT RANJAN 9120706093 |
SIR/MAM I want to inform you that after accepting sample from customer support id it is not showing in analyst id and the analyst is not able to feed data of the booked sample kindley resolve this issue so that we can feed data of the booked sample. |
View | Pending | Urgent | 13/Jul/2026 | |||||
| 16 | 42667 | Unable to register Lab Incharge Id | WQMIS | Mahendra Kumar 9411232154 |
We are unable to add Lab Incharge mobile number. It is showing mobile number already exists. I request you to please look into this issue . |
View | Pending | Urgent | 13/Jul/2026 | |||||
| 17 | 42668 | Unable to register Lab Incharge Id | WQMIS | |
We are unable to add Lab Incharge mobile number. It is showing mobile number already exists. I request you to please look into this issue . |
View | Pending | 13/Jul/2026 | ||||||
| 18 | 42660 | Regarding NABL Symbol with TC NO. on chemical test report | WQMIS | Amita Devi 8630905287 |
Respected Sir / Ma'am Here we would like to inform you regarding NABL Symbol with Certificate no. on it. As NABL 133 rule Symbol of NABL should reflect along with certificate no.So as this is mandatory kindly update accordingly so that we can not breach NABL rules otherwise lab have to face problem. |
View | Pending | Normal | 13/Jul/2026 | |||||
| 19 | 42670 | Unable to register Lab Incharge mobile number | WQMIS | Mahendra Kumar 9411232154 |
We are unable to register Lab Incharge mobile mumber. It is showing that mobile number already exists. I request you to please look into this issue.
|
View | Pending | Urgent | 13/Jul/2026 | |||||
| 20 | 42462 | Regarding Sample analyst | WQMIS | |
Dear Sir/Madam, This is to inform you that the when new analyst is added an error displayed after submiting details of anlyst. a query raised (with query Number 42243) regarding this issue but from your side query ressolved but problem still as it is. Please ressolve this issue as soon as possible . |
View | Pending | 10/Jun/2026 | ||||||
| 21 | 42423 | REGARDING SAMPLE ASSIGNING TO ANALYST | WQMIS | MAHIMA TRIPATHI 9919825071 |
CUSTOMER SUPPORT NOT ABLE TO ASSIGN ANALYST TO TEST. ANALYST HAS NOT BEEN SHOWS ACTIVE ON PORTAL IN CUSTOMER SUPPORT ID. |
View | Complete By Programer | Urgent | 09/Jun/2026 | The issue has been resolved. Please verify it. | 09/Jun/2026 | |||
| 22 | 42417 | Sample Analysis list not show and list of sample Approved not show on our dash bord | WQMIS | Shalini Rai 8303681366 |
Dear sir sample Analysis list not show on our Portel |
View | Complete By Programer | Critical | 08/Jun/2026 | All assigned samples have already been tested, which is why no data is currently visible in the Sample Analysis Report. The samples are now appearing in the Approved Samples Report. Kindly check and confirm. | 09/Jun/2026 | |||
| 23 | 42396 | SAMPLE COLLECTOR ID IS SHOWING INVAILD. | WQMIS | PRABHAT RANJAN 9120706093 |
Sir/Mam I want to inform you that while logging sample collector id in new portal it is showing invalid user name and password the details of sample collector is NAME - Manish Kumar Chaudhari MOBILE NO - 8887767601 MAIL ID - manishchaudhari39@gmail.com DISTRICT - Kushinagar Please resolve this issue on urgent basis so that we can start working on the new portal., |
View | Complete By Programer | Critical | 08/Jun/2026 | The issue has been resolved. Kindly verify and confirm. | 09/Jun/2026 | |||
| 24 | 42309 | customer support login issue | WQMIS | |
when trying to login customer support id invalid username or password message shown. |
View | Pending | 05/Jun/2026 | ||||||
| 25 | 42310 | customer support login issue | WQMIS | |
when trying to login customer support id invalid username or password message shown. |
View | Pending | 05/Jun/2026 | ||||||
| 26 | 42619 | Please assign Authorized Signatory to Amit Kumar (Lab Assistant ) for Chemical Parameters | WQMIS | YOGESH KUMAR 9305616298 |
Please assign Authorized Signatory to Amit Kumar (Lab Assistant ) for Chemical Parameters |
View | Complete By Programer | Critical | 04/Jul/2026 | Assigned | 10/Jul/2026 |